South Korean duty-free retailer, Lotte, has replaced the DFS Group as the Liquor and Tobacco concessionaire at Changi Airport, marking the first time a new operator has helmed this position since 1981. With this new changing of the guards, the duty-free outlets previously managed by the DFS Group will undergo a re-design aligning itself with Lotte’s design philosophy.

To aid in this daunting transformation, Lotte Travel Retail Singapore sought out Project Innovations to manage this project as Project Innovations are the incumbent project manager for the Changi Airport Liquor & Tobacco concessionaire. The project management scope includes all 20 stores in Changi Airport, particularly in Terminals 1, 2, 3, and 4 with a total retail space of 8,522sqm.

More than half of the stores have been completed as of Nov 2022. The remaining stores are slated to open in 2023.