Lotte Duty Free

8,522 sqm


Lotte Duty Free opened Korea’s first general duty-free store in 1980 and in 2020, Lotte Duty Free made its foray into Singapore by becoming the Liquor and Tobacco concessionaire at Changi Airport. To mark this important milestone, the duty-free outlets have been given a fresh design approach to align themselves with Lotte’s philosophy.

For this task, Project Innovations and Project X:ion were engaged to manage the project. Ensuring projects are well organised and cohesively executed, the role involved more than connecting the right people for the teams. The scope included 20 stores in Changi Airport, across Terminals 1, 2, and 3 with a total retail space of 8,225sqm. The stores were given a new look, and the result is top notch.

Integrating elements of nature, inspired by Changi Airport’s greenery, and featuring innovative in-store technology, Lotte’s design concept redefines the retail experience. Through the new design, Lotte Duty Free provides a seamless shopping journey, enhancing the overall airport experience for travellers. Some of the unique offerings include a specialised Cognac brand boutique, immersive experience zones dedicated to whiskey, gin and wines, and a high-tech tasting bar.

Makr Shakr arrives at Singapore’s Changi airport, marking the first time a robot bartender is deployed at an airport. Toni, the master mixologist, fits into one of the world’s most innovative travel destinations and is located in both Terminal 2 and 3 within Lotte Duty-Free stores. Like Changi Airport, Toni innovates and immerses visitors and is all about connecting today and tomorrow, where technology and hospitality meet. Lotte Duty Free is a quintessential stop for those seeking quality and sophistication on their journey through Singapore.